Please find below some frequently asked questions about visiting Kettle’s Yard during the coronavirus pandemic. If there is any additional information you require, please get in touch with us: email@example.com or +44 (0)1223 748 100.
You can find out more about visiting safely here.
How can I visit Kettle’s Yard now?
To visit the House and galleries, you will need to book a free, timed ticket.
Can I book on the day?
If there are tickets available, you are welcome to book on the day.
What if I need to cancel my booking?
If you need to cancel your booking, please let us know via email firstname.lastname@example.org or call us +44 (0)1223 748 100.
You can also change your booking to a different, available slot by logging in to your booking here.
We have fewer tickets available than normal so it’s really important that you let us know if you can’t use your ticket so that we can offer the tickets to someone else to enjoy.
Have there been any changes to access for visitors with disabilities?
Kettle’s Yard is for everyone. We have considered visitors with disabilities as we have made our plans for reopening. No changes have been made that will affect visitors with disabilities. Please see our access page for more information and please do get in touch with us if you have any further queries or requirements.
What measures are you taking to keep everyone safe?
- Pre-booked, timed ticketed entry only for the House and galleries to manage reduced numbers and allow space for social distancing.
- Social distancing markers in some areas.
- Hand-sanitiser stations around the buildings.
- Asking visitors to wear face coverings.
- Cash-free payment methods in the shop and café.
You can read more about visiting safely here.
We will continue to review all our safety measures if guidelines change and in line with our risk assessments.
Do I have to wear a face mask or face covering?
In keeping with government advice you must wear a face mask or face covering unless you are exempt. You can find out more about exemptions here.
Will I be able to see everything in the House & Gallery?
Due to its small size, the attic in the House will remain closed. You can see it in our virtual tour here. Everything else will be open and available to see.
Is the shop open and do I need to book for the shop?
The shop is open and you do not need to book a ticket to visit. However please bear in mind that during busy periods you may be asked to queue. You can also visit our online shop here.
Is the café open?
The café is open and will be running a takeaway service from Kettle’s Yard. There is limited seating outside in the courtyard or on Northampton green. Please note the cafe closes at 4pm.
Is there a time limit?
Visits to the House will take around 40 minutes. There will be no time limit on visits to the galleries.
Can I use the toilets when I visit?
Yes, toilets will be available to use.
Can I use the lift?
Yes, the lift will remain available. You can find out more about access at Kettle’s Yard here.
What is the safest way to get to Kettle’s Yard?
Kettle’s Yard is a short walk from the centre of Cambridge, just over Magdalene Bridge and next to the Museum of Cambridge.
There is also nearby cycle parking on Northampton Street and Bridge Street. We recommend walking, cycling or driving to Kettle’s Yard, if you can.
Find out more about getting to Kettle’s Yard here.
Which entrance and exit will I use?
Please only come to the entrance if you have booked a ticket. Use the normal entrance and exit in the courtyard off Castle Street. Come to the glass doors when you arrive, using the queue markers to wait your turn, if it is busy. A member of staff will greet you at the entrance, check your ticket and show you which way to go next.
Are you running any events?
We are not currently running any events on site, but sign up to our newsletter to hear about upcoming digital events.
Can I use the Clore Learning Studio when I visit?
Unfortunately, the Clore Learning Studio remains closed at this time.
When are the concerts restarting?
Do I have to go in the House?
You do not have to go into the House. If you wish to only visit the galleries, you can book a gallery only ticket.
Do I have to go in the galleries after a House visit?
You do not have to visit the galleries if you book a House and gallery ticket. But you will need to book a separate ticket if you wish to leave and come back.
Are you still running Guided House Tours?
Guided Tours have not yet restarted. Keep an eye on our social media and sign up to our newsletter to stay up to date.
Will you provide hand sanitiser?
Hand sanitiser stations are provided throughout the building.
Will you be collecting data for track and trace?
Yes, new government guidance requires us to take the contact details of everyone aged 16 and over. When you book a ticket you will be asked to provide a name and email address/phone number of everyone in your group over the age of 16 for track and trace purposes.
What has the impact of Covid-19 been on Kettle’s Yard?
Due to the pandemic we have had months of closure and are now reopening with a much-reduced visitor capacity – the financial impact of this is extreme – we are facing a drop in our income of 30% (£500,000). This means we now have an even bigger gap between what we are committed to spend and what we need to raise through donations and commercial activities. You can read more about this here.